We take customer service very seriously at cardiganstore.com.
If you find an item unsuitable, provided it is unworn & all original tags are still on, we can exchange for another size or colour. We can even exchange for a completely different item of the same or greater value, with the difference to be covered by the customer.
If you can’t find anything else you would like we are happy to refund within 14 days of you receiving the goods. After the 14 day period we are happy to exchange only if the style is still available on our site (excludes Sale items).
If you would like to exchange or refund your purchase you require a returns authorisation number (RAN). Just email us at moc.erotsnagidrac@ofni & we will send the RAN and a Returns Form to you. Please note that returns will not be accepted without a RAN and completed Returns Form.
Just to make it even easier for our customers, cardiganstore.com is happy to pay for your return shipping when exchanging an item. Simply turn the parcel bag inside out and and affix the prepaid address provided on the Returns Form. Free exchange shipping adds peace of mind that if the size or style is wrong we will change it for no extra cost to the customer.
If you receive a faulty garment please contact us immediately at moc.erotsnagidrac@ofni. You will be provided with a Returns Form plus further instructions regarding the returns procedure, including return address details.
If we cannot replace an item like for like due to the item no longer being available, we will exchange for another size, colour or completely different item of the same or greater value, with the difference to be covered by the customer.
Sale item purchases are not eligible for refund or exchange.
For refunds, please allow up to two weeks once you have sent your package back, for your account to be credited. cardiganstore.com will process the refund immediately upon receipt of the returned item, however banks have advised us that the funds can take up to two weeks to reappear in the account.
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